ABOUT THE EMPLOYERMTN Nigeria is part of the MTN Group, Africa¿s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt.
MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria.
Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever.
JOB TITLE: LEARNING SOLUTIONS MANAGER
DEPARTMENT: Human Resources
LOCATION: Lagos
JOB DESCRIPTION:Competency Planning and Development
•Design curriculum and develop programmes
•Ensure all role competencies in MTN Nigeria have appropriate curriculum cover
•Develop competency-based training/development plan for organisation
•Provide 100% curriculum covering MTN Nigeria Competency framework
•Update learning directories periodically to respond to business needs
Learning Solution Management
•Make input into the development of training strategy and approach
•Manage training needs assessment for individual staff and organization in consultation with departmental heads and managers
•Determine micro training requirements across the organization and source relevant local and international courses to meet such requirements for internal delivery
•Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards
•Develop assessment methods and systems required for training needs assessment.
•Manage training evaluation procedure using the Kirk Patrick evaluation methodology
•Conduct periodic training effectiveness survey
•Manage MTN Nigeria internal training school
•Manage MTN Academy programme delivery in Nigeria
Learning Management•Ensure quality assurance on content development
•Allocate training resources for different training needs based on analysis of need, capacity, experience and knowledge of trainer
•Manage the Corporate Induction programme
•Conduct annual training effectiveness survey
•Provide input for the Learning and Development budget
•Manage ITF compliance process
•Manage learning management reporting using the OLM effectively
Front Line Competency Cycles
•Manage the customer relations practitioner programme (CRPP)
•Ensure appropriate programme selection and delivery for frontline competency development
•Develop and deploy learning strategy to support frontline capability (Customer Relations, Sales and Distribution)
•Ensure competency upgrade for frontline staff to enable the achievement of MTN Nigeria customer experience strategy
JOB CONDITIONS: Standard MTNN working conditions. Open plan office. Field work: < 40% of total work hours
REPORTING TO: Senior Manager, Learning Management
REQUIRED SKILLS:•First degree preferably in the social sciences.
•A recognized learning and development qualification. e.g. CIPD diploma
•8 years work experience with 2 years within the learning function of a reputable organisation.
•2 years experience in a supervisory/ managerial.
•Experience in curriculum development
EMPLOYMENT STATUS: Permanent
QUALIFICATION: First degree preferably in the social sciences. A recognized learning and development qualification. e.g. CIPD diploma
APPLICATION DEADLINE: FEB 2ND 2012
CLICK LINK TO APPLY
