Standard Chartered Bank Nigeria Recruitment: Branch Manager - GRA Ikeja

Job Title: Branch Manager
Location: GRA Ikeja

Job Description
    • Deliver branch SME and Wealth Management budgets with respect to P and L and balance sheet targets in terms of liability targets by product, number of accounts and value of accounts
• Generate new business via sales promotions, out marketing calls, presentations/ seminars and in branch contacts and build relationships with existing customers
   
Key Roles & Responsibilities
To run the branch as a profit center Managing the sales process by acquiring new business and deepening existing Customer relationships and maintaining operational efficiency while providing the appropriate Service Standards.
Active participation in the CB Shared Distribution strategy to execute branch action plans for meeting revenues and cost targets
Ensure full Compliance with group standards, local laws and regulations, controls and procedures of the bank.
Achieving Q12 scores higher than 4.00

Service Quality  
• Accountability for SQ measures and performance
• Maintaining good appearance of branch facilities and staff.
• Track Service Performance regularly and rectify any deficiency
• Attend to and resolve customer’s complaints and feedback promptly
• Ensure strict compliance with corporate branding and visual standards.

Human Resources Management & Training.
• Improve staff quality and develop their potential
• Convey Targets and objectives set by top management to all staff and direct resources towards achievement of these targets and objectives.
• Provide job rotation and OJT opportunities to enhance staff skills.
• Carry out staff competency model (personal development planning) and performance appraisal to encourage good performance and highlight areas for development
• Communicate Bank and CB strategy and tactics.

Support Roles include
• Provide efficient operational support to all business units.
• Provide high quality financial services
• Provide account maintenance and support.

Requirements
Qualifications & Skills
• University degree (minimum 2:2), with other relevant academic & work experience
• Sound knowledge of general banking laws and practices.
• Experience in lending propositions preparation/processing
• Adequate management and office administration concepts.
• Competence in financial accounting/forecasts
• Ability to plan daily/periodic operations
• High Marketing/selling proficiency.
• Strong interpersonal/communication skills.
• Familiar with computer processing/applications.
• Sales targeting and cost budgeting.
• Monitoring and reviewing sales performance/analysis
• Striking balance between customer’s needs/requests and bank rules/policies/procedures

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion Policy
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
   
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