Job Title: Relationship Manager China/Africa Desk
Job Description:
The Relationship Manager ("RM") is the key Citi contact point for China / Africa Corporate and Institutional clients within his/her coverage area. The RM is ultimately responsible for all aspects of the relationship with the customer at local level (including revenue generation, service provision, and compliance and risk management) under Citi's global client relationship structure.
Responsibilities:
Ø Business Results: revenue targets dependent on portfolio.
Ø Customer Effectiveness : major share of customer wallet; multi-product penetration; strong Customer Satisfaction rating (Voice of the Client); strong customer relationships resulting in invitation to participate in all relevant deals.
Ø Personal, Business & Technical Proficiency: service and customer oriented; knowledge of broad range of Corporate banking products; knowledge of key China / Africa business, regulatory and compliance environments.
Ø Execution Skills : implementation and execution of complex solutions; ability to coordinate and put together deal teams; anticipates customer needs; anticipates and executes credit requirements with an ability to initiate, motivate and manage credit exposure; results driven; effectively manage bank services delivery to customers.
Ø Leadership: alignment of bank resources for results; cross-functional leadership; potential understudy of Head China/Africa Desks.
Ø Professional Standards : continuous benchmarking of user market; solid track record; ability to anticipate customer market needs; credibility with coverage, product, credit & support organizations.
Ø Relationships - Internal & External: access to customers on all levels; ability to determine and gain access to emerging leaders and key decision-makers of customer organization.
Ø Global Effectiveness: understanding and effectively managing Citigroup's global capacities and complexities; sound credit management; regulatory & compliance.
Requirements:
Ø A Bachelors Degree or higher or equivalent experience
Ø 5 years + of general banking and/or credit knowledge
Ø Solid relationship building, Leadership and managerial skills
Ø Good understanding of the behavior of overseas Chinese clients and their banking needs
Ø In-depth understanding of compliance issues, global and local regulatory requirements
Ø Experience in working with and within a matrix organization and cross-functional teams
Ø Credit officer potential
Ø Good MS Office skills
Primary Location: EMEA-NGA-LA-Lagos
Travel: Yes, 10% of the time
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